Cancellation and Rescheduling Policy:
Thank you for choosing ClearSkin. We understand that unforeseen circumstances may arise, and we strive to accommodate our clients as best as possible. However, to ensure the smooth operation of our services and to provide the utmost quality experience to all our clients, we have implemented the following cancellation and rescheduling policy:
- Cancellation Policy: If you need to cancel your appointment, we kindly request that you notify us at least 48 hours in advance. This allows us enough time to offer the time slot to other clients who may be on our waiting list. Clients who cancel within 48 hours of their scheduled appointment will forfeit their deposit or a treatment from their package, as applicable.
- Rescheduling Policy: Should you need to reschedule your appointment, we encourage you to contact us at least 48 hours before the original appointment time. We will make every effort to accommodate your request and find a suitable alternative time slot. However, rescheduling within 48 hours of the scheduled appointment will result in the forfeiture of the deposit or a treatment from your package, depending on the service booked.
- No-Show Policy: Failure to attend a scheduled appointment without prior notice will be considered a “no-show.” No-shows will result in the forfeiture of the deposit or a treatment from the package, and further booking requests may require pre-payment to secure the appointment.
We understand the importance of respecting your time and ours. By adhering to this policy, you help us maintain the highest level of service for all our valued clients. Thank you for your understanding and cooperation.
If you have any questions or concerns regarding this policy, please do not hesitate to contact us.
The ClearSkin Team.